Viveri continues to expand its capabilities in mass call handling, strengthening our position as a trusted partner to leading media groups such as Bauer.
For the past six months, Viveri has been delivering mass call handling for Bauer Media Audio UK, replacing the incumbent provider and offering audiences a seamless, audio-free route of entry to competitions.
This success reflects a broader growth story. With the upcoming closure of BT Agile in November, Viveri has secured the majority of its voice and voice short code business - further cementing our role as a leading provider of large-scale engagement services.
Our expansion is also supported by Melodi, a Viveri subsidiary, which operates a leading online competition platform across the UK. Recently, this capability has been extended to Bauer Ireland, further showcasing the Group’s ability to scale across markets.
As Viveri Director Damon Russell explains:
“More and more of our media customers are looking for a complete strategy and broad capabilities to deliver engagement at scale across all forms of digital channels. Voice interaction is just one of the services we have expanded to meet these needs - and the results speak for themselves, with significant growth and measurable impact for our clients.”
Viveri’s continued momentum highlights our commitment to delivering innovative, scalable, and results-driven engagement solutions for the media industry.