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Privacy Policy

Last updated: 26/01/2025

1. Introduction

This Privacy Notice explains how Viveri Group (“we”, “us”, “our”) collects, uses, shares, and protects personal data when you interact with our websites, platforms, products, and services, or when you engage with us as a business partner, client, supplier, Merchant, or prospect.

We are committed to protecting personal data and complying with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable data protection laws.

This notice does not apply to organisations that we do not own or control, or to services provided independently by our clients, Merchants, or telecommunications partners.

2. Who We Are

Viveri Group Ltd is a digital engagement and monetisation business providing technology and services to enterprise and media partners.

For the purposes of data protection law, Viveri acts as either a data controller or data processor depending on the context of the services provided.

Viveri Group Ltd - Company Number 14751161. Registered Address: Runway East, Arca, Temple Row, Birmingham, B2 5AF.

If you have questions about this Privacy Notice or wish to exercise your rights, please see the Contact & Complaints section below.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Business and Contact Information

  • Name

  • Business email address

  • Telephone number

  • Job title

  • Company name

Collected when you engage with us commercially, register interest in our services, subscribe to updates, or communicate with us.

3.2 Transactional and Service Data

Where applicable to the services we provide:

  • End-user identifiers such as mobile number or email address

  • Transaction references

  • Service usage data

  • Billing or purchase history

This data is typically processed in connection with platform operations and service delivery for our business clients and their end users.

3.3 Technical and Usage Data

When you visit our websites or use our platforms:

  • IP address

  • Device and browser type

  • Operating system and platform

  • URLs and interaction data

This is used for security, performance, analytics, and service improvement.

3.4 Communications

Records of correspondence with us, including customer support enquiries and commercial discussions.

What We Do Not Collect

We do not intentionally collect:

  • Special category data (such as ethnicity, religion, political opinions, biometric data, or sexual orientation)

  • Criminal conviction data

  • Data relating to children (our services are not intended for anyone under 18)

4. Lawful Bases for Processing

We process personal data only where permitted under UK GDPR, relying on one or more of the following lawful bases:

  • Contract – where processing is necessary to perform or enter into a contract

  • Legitimate Interests – to operate, secure, and improve our business and services

  • Consent – where you have explicitly agreed

  • Legal Obligation – to comply with regulatory or statutory requirements

Where we rely on legitimate interests, we carry out balancing assessments to ensure your rights and freedoms are not overridden.

5. How We Use Personal Data

We use personal data to:

  • Deliver and operate our platforms and services

  • Manage business relationships with clients, Merchants, suppliers, and partners

  • Process transactions and provide service support

  • Maintain records and billing history

  • Communicate operational, contractual, or technical information

  • Improve products, platforms, and user experience

  • Detect and prevent fraud, misuse, or security incidents

  • Meet accounting, regulatory, and legal obligations

  • Send B2B marketing communications where permitted

We do not sell personal data.

6. Sharing of Personal Data & Third-Party Services

We may share personal data with:

  • Business clients and Merchants (as required to deliver services)
  • Telecommunications partners and technical service providers
  • Professional advisers (legal, financial, compliance)
  • Regulators, law enforcement, or authorities, where legally required
  • Group companies and trusted processors

Some recipients may be located outside the UK. Where international transfers occur, we implement appropriate safeguards such as International Data Transfer Agreements or equivalent contractual protections.

Access to personal data is restricted to personnel and partners who require it for legitimate business purposes.

HubSpot

We use HubSpot as our website hosting platform and customer relationship management (CRM) system. When you submit forms on our website, your personal data is processed and stored by HubSpot on our behalf.

HubSpot may process personal data outside the UK and EEA, including in the United States. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.

HubSpot’s privacy practices can be reviewed here:

https://legal.hubspot.com/privacy-policy

Google reCAPTCHA

We use Google reCAPTCHA on our website to help prevent spam and abuse. reCAPTCHA analyses user behaviour (for example mouse movements, IP address, browser and device information) to determine whether interactions are carried out by humans or automated systems.

This processing is carried out by Google LLC and is subject to Google’s Privacy Policy and Terms of Service:

https://policies.google.com/privacy

https://policies.google.com/terms

The use of reCAPTCHA is based on our legitimate interests in protecting our website and forms from automated abuse.

7. Data Retention

We retain personal data only for as long as necessary, taking into account:

  • The purpose of processing

  • Contractual requirements

  • Legal and regulatory obligations

  • Dispute resolution

Data may be retained for longer where required for compliance, audits, or legal claims.

You may request deletion where applicable, subject to legal retention requirements.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request erasure (where applicable)

  • Restrict processing

  • Request data portability

  • Object to processing

  • Object to automated decision-making and profiling

To exercise your rights, please contact us using the details below.

hello@viverigroup.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

While no system can be guaranteed 100% secure, we align with industry standards to minimise risk and maintain platform integrity.

10. Contact & Complaints

For privacy enquiries or data subject requests, please contact:

Email: hello@viverigroup.com

We will never request passwords or sensitive credentials by email.

If you are not satisfied with our response, you may escalate your concern to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and material updates will be communicated where appropriate.